FAQ
Frequently Asked Questions
Toe spacers
What are the Toe Spacers made from?
Sole Harmony Toe Spacers are made from a hard silicone that maximised support while reducing skin irritation.
Can I wear them in water?
Due to material the Sole Harmony Toe Spacers are made from, yes, you can wear them in water. We do, however, recommend for hygiene reasons that you take them off and thoroughly dry your feet and toes.
Who can benefit from using Toe Spacers?
Toe spacers can be beneficial for a wide variety of people. Athletes may find them useful for pain relief by reducing pressure and friction in between toes. People with bunions or hammertoes can find them helpful for alleviating symptoms and promoting proper alignment.
It is recommended to talk to a podiatrist first.
Are toe spacers comfortable to wear?
Our toe spacers are designed to be ergonomic and comfortable to wear. You may notice stretching sensations in your toes when first wearing them but this is expected.
Should I wear my toe spacers all day?
No, it is not recommended to wear your two spacers for an extended period of time without taking any breaks. Start with shorter period of 15–30 minutes and slowly work upwards to give your feet the time to adjust.
How long do toe spacers last?
Sole Harmony toe spacers are made from a durable silicone, however, the will naturally lose their shape and effectiveness with time. Much like a pair of shoes, look for signs of wear and replace them as needed.
Returns
What is your returns policy?
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. We cannot accept returns of opened or worn products due to hygiene reasons. See our full refund policy for more details.
How do I request a return?
We are working to set up a self-service returns process, however, in the meantime please contact us to request a return.
My item is fault, what are my next steps?
First of all, we are so sorry to hear about that! We offer a full refund on faulty or damaged goods. See our Refund Policy for more details and contact us to start the refund process.
What are the costs of returning an order?
Shipping costs of the product back to our warehouse will need to be covered by you for non-damaged or non-faulty goods. If your product is damaged or fault, we will refund your product on proof of damage.
Shipping
What are your shipping costs?
We offer free shipping worldwide on all orders.
What happens if I entered the wrong shipping address?
If you have entered the wrong shipping address, please get in touch as soon as possible. We cannot change a shipping address once the order is shipped so you have the 1–3 day processing time to get in touch with us. Once your order is shipped, some carriers will allow for updating the delivery address—this is dependent on the country you are shipping too and the carrier who will be fulfilling your delivery.
My order is delayed, what should I do?
We are sorry to hear your order hasn't arrived yet! We have an estimated processing time of 1–3 business days and a shipping timeframe of 3–8 business days depending on where in the world you are based. If you have not received your order after 11 business day, please get in touch with us or the shipping carrier specified in your order tracking details.
If your order is delayed more than 60 days, we will offer a full refund on your order.
Please note that the answers provided here are for informational purposes only and should not replace professional medical advice. It is essential to consult with a healthcare professional for an accurate diagnosis and personalized treatment plan based on your specific condition.